Can’t play Candy Crush Jelly on your device? Here are some solutions for you.
A number of Crushers have complained of not being able to play Candy Crush Jelly Saga on their device, particularly on PC. And while the error has been acknowledged and supposedly fixed by Kings, players still experience it.
In any case, we have come up with some workarounds, which you can try to get the game back up (and running).
Fix: Candy Crush Jelly Not Working
If you’re unable to play Candy Crush Jelly Saga on your PC/smartphone/tablet, here are some of the solutions you can try:
Solution 1: Change Browser
As gathered from players’ reviews, most victims of this error run the game via web browsers, especially Google Chrome. Hence, you can try playing the game with another browser and see if the problem persists.
Basically, browsers like Egde, Opera and most significantly Firefox have been proven to work fine with the game. So, you can try playing the game on Mozilla Firefox.
If the problem persists, try playing the game directly on your PC, without a browser interface. Simply navigate to Microsoft Store and download/install the game. And you should be good.
Solution 2: Troubleshoot App
If you’re playing the game directly on your PC and the game still won’t open/load, you can try running the app troubleshooter to fix the error.
To run the troubleshooter, follow the steps below:
- Click on the Windows icon to open the Start menu.
- Locate and select
- Click on Apps & Features
- Find and click on Candy Crush Jelly Saga.
- Click on Advanced options > Repair.
- Follow the prompt commands to finish the repair process.
Try opening the game and see if the error is fixed. If it persists, try the next solution.
Solution 3: Reinstall the Jelly Series
This is the last resort, which would make you lose your progress and every other data associated with the game. Hence, it should only be employed after exhausting other possible options.
Remove all Candy Crush series from your device. Then, reinstall only the Jelly series. The game should now open fine.
This error has been acknowledged by Kings (Candy Crush Jelly developer), and a fix has been in the works for quite sometime now. Unfortunately, however, a good number of players still encounter the error.
Was this helpful?
Daniel Segun is a technology writer with over 5 years of experience. He loves to teach and inspire others. When he is not writing, he’s probably busy developing websites. You can reach him here.