One of the most notorious issues in Candy Crush is the internet connection issue. And we’ll be showing you how to get around this in this tutorial.
Typically, when this error occurs, Candy Crush reads you offline (no internet connection), even when you have a stable internet connection. This restricts your access, as you won’t be able to log in or out (if you’re already in).
In any case, herein are some workarounds for you.
Fix: Candy Crush Not Connecting to Internet
Below are some solutions you can try:
Note: Before running any fix, make sure you have sufficient memory (RAM and disk) space. Also, make sure your device and Candy Crush are up-to-date.
Solution 1: Force Close Game
This the first line of action (in fixing this error). Simply force close the game (if you’re already logged in before the connection error), as you can’t log out without internet. Then, disable internet; power off your phone; and power it back on (after a few seconds).
Now, reconnect to the internet and try logging in. You should now be able to connect.
Solution 2: Force Stop Game
To force stop Candy Crush (on Android), follow the steps below:
- Go to Settings.
- Select Apps and go under All tabs.
- Locate and select Candy Crush (Saga/Soda/Jelly).
- Click on Force Stop.
- Exit Settings and restart phone.
If this fails to fix the error, try the next solution.
Solution 3: Reinstall Game
This is the last resort, after you’ve exhausted other notable troubleshooting methods.
Normally, since you’ve been playing with the internet (with Facebook or Kingdom), your progress and other data are probably backed up. Hence, you don’t have to worry about losing your progress.
So, uninstall the game from your device and reinstall it from App Store (iOS users), Play Store (Android users) or Microsoft Store (Windows users).
After reinstallation, you connection should be restored. You can then sign in and restore your progress (and other data).
On rare occasions, when none of the methods above could resolve the issue, you can try and update your device (PC) or reset your phone (if you’re using Android or iOS).
Also, if you are playing with a browser (like Chrome, Edge or Firefox), make sure your browser is up-to-date.
Hope you find this post helpful?